Returns & Refund Policy

Last updated: September 20, 2026

At Elmore Impressions, customer satisfaction is important to us. Due to the nature of fragrance products, returns are subject to the conditions below.

1. Return Eligibility

A product may be eligible for return when:

• It is unopened, unused and in its original packaging
• A return request is made within 7 days of receiving the order
• The product was not purchased as a clearance item or as part of a promotion specifically marked as non-refundable

Clearance items and promotional products identified as non-refundable are not eligible for return, except where otherwise required by applicable law.

2. How to Request a Return

To request a return, contact:

support@elmoreimpressions.com

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs if the item arrived damaged, defective or incorrect

Our customer-support team will review the request and provide return instructions where the product is eligible.

Please do not send products back without first contacting us.

3. Return Condition

Returned products must remain:

• Unopened
• Unused
• In their original packaging
• In resalable condition

For hygiene and product-integrity reasons, fragrances that have been opened, sprayed or used are generally not eligible for return unless the product arrived damaged, defective or incorrect, or applicable law provides otherwise.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The product received was incorrect
• The product arrived damaged
• The product was defective upon arrival

We recommend using a trackable shipping method when returning a product.

Elmore Impressions is not responsible for returned packages that are lost before reaching us.

5. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible at:

support@elmoreimpressions.com

Please include your order number and photographs showing the issue.

Once reviewed, we will provide the appropriate resolution, which may include a replacement, refund or other remedy depending on the circumstances.

6. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of the refund.

Approved refunds are generally processed within 5–10 business days and are issued to the original payment method.

Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping charges are generally non-refundable unless the return resulted from an error by Elmore Impressions or applicable law requires otherwise.

7. Fragrance Preference

Fragrance perception is personal and may vary depending on:

• Skin chemistry
• Climate and temperature
• Application method
• Storage conditions
• Individual scent preference

A fragrance smelling different from personal expectations, or performing differently on an individual's skin, does not by itself make an opened or used product eligible for return unless otherwise required by applicable consumer law.

We encourage customers to review the fragrance notes, scent profile and product information before purchasing.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@elmoreimpressions.com

We will try to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return conditions will apply.

9. Exchanges

We do not guarantee direct exchanges.

Where appropriate, an eligible product may need to be returned and a new order placed separately.

Please contact our customer-support team for guidance.

10. Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit rights that customers may have under applicable consumer-protection laws.

Where applicable law provides stronger or additional rights, those rights will apply.

Contact

Elmore Impressions
EVAN AND MAYER INC
320 Decker Dr
Irving, TX 75062
United States

Email: support@elmoreimpressions.com
Website: elmoreimpressions.com